Terms of Service
Last updated 8 October 2026
These terms govern access to the DouxProcess website and any evaluation access to the DouxProcess service. Customers are separately bound by a signed customer agreement, which takes precedence over these terms wherever they differ.
1. What DouxProcess is
DouxProcess is software that performs work inside systems a licensed insurance agency already operates. DouxProcess is not an insurance company, agency, broker or producer. It does not solicit, negotiate or sell insurance, it does not bind coverage on its own authority, and it does not provide insurance, legal, tax or financial advice. Every insurance transaction remains the act and the responsibility of the licensed agency and its licensed personnel.
2. Your responsibilities
You hold the licenses and carrier appointments required for the business you transact. You are responsible for every action you approve and for the procedures you configure. You will not use the service unlawfully, or to reach systems you are not authorized to reach.
3. Human oversight
The service is a tool used under your supervision. You are responsible for reviewing its output before relying on it.
4. Your data
You keep ownership of your data. Our handling of it is described in the Privacy Policy.
5. Availability and change
The service may change, and access may be interrupted or withdrawn. Evaluation access is provided as is, with no commitment to availability.
6. Intellectual property
We keep all rights in the software and the site. Material published here for teaching may be used in your own agency.
7. Disclaimers
To the fullest extent the law allows, the service is provided without warranties of any kind, express or implied, including fitness for a particular purpose.
8. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental or consequential losses, or for lost profits or lost data.
9. Governing law
These terms are governed by the laws of the State of California.
10. Changes
If these terms change we will update the date at the top of this page.