Privacy Policy
Last updated 8 October 2026
Who we are
DouxProcess is software used by licensed insurance agencies to carry out work inside systems those agencies already run. When an agency uses DouxProcess on its own book, the agency controls that data and we process it for them. DouxProcess is not an insurance company, agency or producer.
What we collect on this website
- Demo requests: name, agency, work email and, if you give it, a cell number.
- Cluster applications: name, agency, work email, cell (optional), California license number and the lines you write.
- Builder kit license: full legal name, organization, title, work email, NPN, your typed signature, the boxes you ticked, the version of the terms you signed, and your IP address and browser user agent at signing.
- Email sign-ups: the email address you give us.
- Server logs: ordinary request logs (address, page, time, browser).
How we use it
To answer your request, set up a demo, review a cluster application, keep a record that you accepted the kit license, and keep the site secure. We do not sell or share personal information for advertising, and we do not use client data to train models.
Who we share it with
- Aster National Insurance Group, LLC receives cluster applications to review membership.
- Service providers that run the site for us: our hosting provider, Google (email delivery) and ntfy (a notification to our own phone when a request arrives).
- Anyone we are required by law to share it with.
Calls and texts
We call or text a cell number only about the request you made, and only if you gave us the number. Reply STOP to any text to opt out.
Cookies
One cookie, doux_kit, set only after you sign the kit license, so downloads open for you. It is strictly necessary. We use no analytics, advertising or tracking cookies, and no third-party scripts.
Do Not Track
We do not track you across sites, so we do not change anything in response to a Do Not Track signal.
How long we keep it
Requests and applications: as long as needed to answer them, then deleted on request. Kit license acceptances are kept as the record of the agreement and are not deleted while the license is in force.
Your rights
California residents and others may have the right to know, access, correct or delete personal information we hold, and not to be treated differently for asking. Email us and we will act on it. If your data sits inside an agency’s book, we will refer you to that agency.
Security
Access is restricted, traffic is encrypted, and actions taken by the service are logged. No system is perfectly secure.
Children
DouxProcess is a business product and is not directed to anyone under 18.
Changes
If this policy changes, we update the date at the top.
Contact
Privacy questions and security reports: admin@getdoux.com