Terms of Service
Last updated 8 August 2026
These terms govern access to the Doux website and any evaluation access to the Doux service. Customers are separately bound by a signed customer agreement and data processing agreement, which take precedence over these terms wherever they differ.
1. What Doux is
Doux is software that performs work inside systems a licensed insurance agency already operates. Doux is not an insurance company, agency, broker or producer. It does not solicit, negotiate or sell insurance, does not bind coverage on its own authority, and does not provide insurance, legal, tax or financial advice. Every insurance transaction remains the act and the responsibility of the licensed agency and its licensed personnel.
2. Your responsibilities
- You hold and maintain the licences and carrier appointments required for the business you transact.
- You are responsible for every action you approve, and for the rules you configure that permit actions to proceed without individual approval.
- You will connect only systems you are authorised to access, and your access to those systems complies with your agreements with those third parties.
- You will not use Doux to violate any law, any carrier or vendor agreement, or the privacy rights of any person.
3. Human oversight
Doux is designed so that a person approves consequential actions. Where you configure rules permitting actions to run without individual approval, you accept responsibility for those actions as if you had taken them yourself. Actions classified as irreversible always require a person.
4. Your data
You retain all rights in the data you and your clients provide. We process it only to provide the service, as described in our Privacy Policy and your data processing agreement. We do not train models on your data and we do not sell it.
5. Availability and change
The service is provided on an ongoing basis and will change over time. Availability commitments, if any, are those stated in your customer agreement. Evaluation and pre-release access is provided as-is, without a service level commitment.
6. Fees
Fees, billing frequency and payment terms are those stated in your customer agreement. Website pricing information is indicative and is not an offer.
7. Confidentiality
Each party will protect the other's confidential information with at least the care it applies to its own, and will use it only for the purposes of the agreement.
8. Intellectual property
Doux and all rights in it remain ours. You receive a non-exclusive, non-transferable right to use the service during your subscription. You may not copy, reverse engineer or resell it.
9. Disclaimers
Except as expressly stated in a signed customer agreement, the service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any automated output will be correct in every case. You are responsible for reviewing what you approve.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost business. Our aggregate liability is limited to the amount you paid us in the twelve months preceding the claim. Nothing here limits liability that cannot be limited by law.
11. Indemnity
You will defend and indemnify us against claims arising from your use of the service in breach of these terms, from insurance transactions you conduct, and from your breach of an agreement with a carrier or other third party.
12. Term and termination
Either party may terminate for material breach not cured within thirty days of notice. On termination your access ends and your data is returned or deleted as described in your agreement and our Privacy Policy.
13. Governing law
These terms are governed by the laws of the State of California, without regard to conflict of laws rules. The exclusive venue for disputes is the state and federal courts located in California.
14. Changes
We may update these terms and will post the revised version here with a new date. Material changes affecting customers are notified under the customer agreement.